Severe dust storm in Delhi and National Capital Region (NCR) has caused chaos at Indira Gandhi International Airport (IGI) as the Terminal 3 came close to a ” stampede like situation ” due to hurries.
Flight delays and cancellations have worsened the situation as passengers claim to have been “kidnapped” by airlines,
Sudden, Severe NCR weather disturbances – (as in Dust storm in Delhi) wreaked havoc on flights in India and led to chaos at Indian airports [Reports] atleast 50 domestic flights delayed with some diverted or cancelled The result was blockages and tremendous hardship for the passengers.
A huge number of complaints about IndiGo Airlines on the social media platforms and grievances with Air India passenger experience were documented as passengers posted videos / images of the混乱àn routes. Passengers complained about the inadequate support and communication from airline staff. Complaints included:
Hours Delays and Cancellations: Passengers reported being held for hours by delays and then last minute cancellation leaving them stranded. (Cova Civa)
Insufficient Information: According to some passengers, airline staff told them very little or nothing about the status of their flights. (Market Samurai Review)
Accrued Passenger Demise: Nearly all passengers said they were treated as second class citizens having to call extra head-space for basic necessities like food and drink.
Congestion and Chaos: The overflow of delayed and diverted flights has resulted in over crowding which led to ‘stampede like situation’ at terminal 3.
This has sparked major alarm over airport operations and airline preparedness to weather related-incident management, No holds barred.
Passengers are calling for the airlines and airport authorities to be transparent and communicate better in times of such weather disruptions.
The fallout from the incident underscores a more heartening latest weather shifts in air travel and the need for contingency plans to be robust. The Delhi news today till writes news about this incident and it is evident that this incident has bruised the travelers pretty hard.
